Refund policy

We have a 7-day return policy, which means you have 7 days after receiving your item to contact us regarding any issues with your order.

Please note that we do not accept returns for incorrect size or color selections, as all nails are handmade to order. Orders cannot be cancelled, returned or exchanged once production has commenced.

Returns Eligibility

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, and in its original packaging. You’ll also need the receipt or proof of purchase.

To request a return, please contact us at info@elynanails.com.
Items sent back without prior approval will not be accepted.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 14 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 21 business days have passed since we’ve approved your return, please contact us at info@elynanails.com.